FAQs
Frequently Asked Questions (FAQs)
How long will it take for my order to ship and be delivered?
We process orders promptly, typically shipping within 1-2 business days. While we strive to maintain quick shipping times, some orders may experience rare delays. On average, delivery takes 4-7 business days, and any exceptions will be noted on the product page.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Do you offer free returns?
We cover return shipping costs for defective products. However, if you are returning an item for any other reason, such as customer remorse, you will be responsible for the return shipping cost.
What payment methods are accepted?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- Digital Wallets (Apple Pay, Google Pay)
- PayPal Express
What is your cancellation policy?
You can cancel your order for a full refund before it has shipped. Please contact us immediately at support@techcraftstudio.com to cancel your order.
What should I do if my product arrives damaged?
Upon delivery, please inspect your item(s) for damage. If any damage is noticed, please either note it when signing for delivery or write “suspect damage” if you're unable to inspect it right away. If the item arrives damaged, send photos to support@techcraftstudio.com, and we will arrange for a replacement or compensation.
How do I place an order?
To place an order online:
- Click “Add to Cart” on the product page.
- Proceed to checkout.
- Enter your shipping and billing information to complete the purchase.
To order by phone, call us at +1 480-582-9005. You’ll receive an immediate order confirmation, and we’ll begin processing your order right away.
How will I know when my order has shipped?
Once your order has been placed, you will receive a confirmation email with the details of your order. After it ships, we will send a second email with a tracking number.
Do you send an order confirmation via email?
Yes, an order confirmation email will be sent to the address you provide. We recommend saving this email for your records. Please ensure your email address is correct to receive all updates regarding your order.
Can I change my order?
You can request changes to your order at no additional cost before it has shipped. Simply email us at support@techcraftstudio.com with your change request. If there is a price difference, we will adjust your charge or send a custom invoice.
For any immediate assistance or inquiries about your order, please contact us at support@techcraftstudio.com or call 480-582-9005.
Contact Information
Address: 1920 East Maryland Ave, Unit 13, Phoenix, AZ 85016, USA
Phone: +1 480-582-9005
Email: support@techcraftstudio.com